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Refund & Replacement Policy

1. General Policy

At Woo Clones, we stand behind the quality of our seeds and clones. Due to the sensitive nature of live plants and genetic material, we have a strict no-refund policy on all sales. However, we do offer replacements or store credit in certain situations as outlined below.

2. Seeds Refund & Replacement Policy

🚫 All Seed Sales Are Final

  • No refunds on seed purchases due to the nature of the product.

  • We guarantee that seeds are viable and fresh, but we do not guarantee germination rates as growing conditions vary.

✅ Replacement Eligibility

  • If you receive the wrong strain or incorrect order, contact us within 48 hours of delivery with a photo of the unopened package.

  • If seeds arrive damaged in transit, please provide photos of the packaging and product within 48 hours for a potential replacement.

3. Clone Refund & Replacement Policy

🚫 No Refunds on Clones

  • We do not offer refunds on live cannabis clones.

  • Once a clone leaves our possession, we cannot control the growing conditions, so no guarantees are provided beyond Live Arrival.

✅ Live Arrival Guarantee
We ensure that your clones arrive healthy and pest-free. If your clones arrive in poor condition, we will offer a one-time replacement under the following conditions:

  • Contact us within 24 hours of delivery or pickup.

  • Provide clear photos of the clones as received.

  • If an issue is verified, we will replace the affected clone(s) at no additional cost.

Exclusions:

  • Clones that are not picked up within 48 hours of notification will be considered forfeited, with no replacement.

  • Environmental stress post-pickup (e.g., improper humidity, temperature swings) does not qualify for replacement.

4. Order Cancellations

🚫 No cancellations once orders are processed.

  • Orders can be canceled before processing for a full refund. Once an order is confirmed and packed, it is non-refundable.

5. Contact Us

For any refund or replacement inquiries, please reach out to:
📧 Email: hello@wooclones.com
📞 Phone: 508-459-9609
📍 Store Pickup Location: Green Zone Grow Shops, 62 Madison St, Worcester, MA 01608

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